Man With a Van Barnsbury Privacy Policy

This Privacy Policy explains how Man With a Van Barnsbury collects, uses, stores, and protects personal data relating to customers and prospective customers in the Barnsbury area. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services provided by Man With a Van Barnsbury to customers in our service area, whether enquiries are made online, by message, or in person.

Who We Are and Scope of This Policy

Man With a Van Barnsbury provides transport, removal, and related services for residential and business customers. For the purposes of data protection law, we act as the data controller for the personal data we collect and use in connection with our services. This Privacy Policy applies to all customers, potential customers, and individuals whose data we process in connection with providing services in the Barnsbury area.

Types of Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:

Identification and contact details: name, address, pickup and delivery addresses, contact details such as mobile number or other communication details you choose to provide, and any relevant business contact information.

Service and booking details: dates and times of your booking, type and size of move or delivery, property access information you choose to provide, instructions for our drivers, and any other information needed to plan and deliver the service.

Payment and transaction information: payment method details processed via third party payment providers, amounts paid, invoices, and transaction records. We do not store full card details; these are processed by secure payment processors.

Communication records: details of enquiries, quotes provided, complaints, feedback, and any correspondence between you and Man With a Van Barnsbury.

Technical data: limited technical information related to the use of any online contact forms or digital tools, such as time and date of messages and basic diagnostic data, where applicable.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us before, during, or after a job. This may be in person, by message, or through any online form we operate. We may also receive limited data from third parties where you have asked a third party to arrange services on your behalf, such as estate agents, landlords, or comparison or referral services.

Lawful Bases for Processing Your Data

We only process your personal data where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:

Contract: we process your data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, confirming bookings, delivering removal and transport services, processing payments, and communicating with you about your job.

Legal obligation: we may process and retain certain data to comply with legal and regulatory requirements, such as accounting, tax, and record keeping obligations.

Legitimate interests: we may process your data where it is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests. This includes managing our business operations, improving our services, handling customer queries and complaints, protecting our staff and property, and defending or establishing legal claims.

Consent: where required, we may rely on your consent, for example for certain types of optional marketing communications. When we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotes, estimates, and information about our services in response to your enquiries.

To set up, manage, and fulfil your bookings, including planning routes, scheduling staff, and carrying out removal or transport services.

To process payments, issue invoices, and maintain accurate financial and service records.

To communicate with you about your enquiry or booking, including confirmations, changes, and after-service follow up.

To manage our business operations, such as staff allocation, service improvement, and internal reporting.

To respond to feedback, complaints, and disputes, and to establish, exercise, or defend legal claims.

To comply with legal, regulatory, and tax obligations that apply to Man With a Van Barnsbury.

Data Sharing and Use of Processors

We do not sell your personal data. We may share your personal data with selected third parties where necessary for the purposes set out in this Privacy Policy and where permitted by law.

Service providers and processors: we may share data with carefully chosen third party service providers who act as data processors on our behalf. These may include payment processing providers, accountancy and bookkeeping services, secure data storage and backup providers, communication tools, and scheduling or route planning tools. These processors are only allowed to process your data in accordance with our instructions, for specified purposes, and must implement appropriate security measures.

Professional advisers: we may share limited personal data with professional advisers such as accountants, auditors, or legal advisers where necessary for the services they provide to us.

Legal and regulatory authorities: we may disclose personal data where required to comply with a legal obligation, court order, or lawful request from public authorities, or to protect our rights or the rights of others.

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected and to meet our legal, accounting, or reporting obligations.

In general, we keep customer and booking records for a period that allows us to manage our relationship with you, respond to queries, and retain records required for tax and accounting purposes. The exact retention period may vary depending on the type of data, our contractual relationship with you, and legal requirements.

When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.

Data Security

We take appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, misuse, or disclosure. These measures include restricting access to personal data to those staff and service providers who need it for business purposes, using secure methods for storing and transmitting data, and training staff about data protection responsibilities. While we take reasonable steps to protect your personal data, no system can be guaranteed to be completely secure.

International Data Transfers

Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other countries, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include the use of standard contractual clauses or reliance on adequacy regulations for the relevant country or territory.

Your Data Protection Rights

Under data protection law, you have a number of rights regarding your personal data. These rights apply to all Man With a Van Barnsbury customers in our service area, subject to certain conditions and exceptions:

Right of access: you have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with information about how we use it.

Right to rectification: you have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected. This right is subject to legal and contractual obligations that may require us to retain some data.

Right to restriction: you may have the right to request that we restrict the processing of your personal data in certain situations, for example while we consider a request to rectify or erase your data.

Right to object: you may have the right to object to our processing of your personal data where we are relying on legitimate interests as the lawful basis. We will consider your objection and stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is required for legal claims.

Right to data portability: where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine readable format and to transmit that data to another controller.

Right to withdraw consent: where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Complaints and Further Information

If you have concerns about how we handle your personal data, you can contact us to discuss or to exercise your data protection rights. You also have the right to lodge a complaint with the relevant data protection supervisory authority. In the United Kingdom, this is the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, applicable law, or data protection practices. Any updated version will apply to all personal data we hold at the time of the update and to future interactions with Man With a Van Barnsbury. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.