Man With a Van Barnsbury Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Barnsbury provides removal, collection, delivery and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 Client means the individual or business who requests, books or pays for our services, or on whose behalf our services are arranged.

1.2 Services means any man and van, removal, relocation, delivery, collection, loading, unloading, packing, unpacking or related services provided by us.

1.3 Goods means the items, belongings, furniture, equipment, or other property that we are requested to handle, transport or store.

1.4 Vehicle means the van or other vehicle used by us to provide the services.

1.5 Working Day means any day other than a Saturday, Sunday or public holiday in England.

2. Scope of Services

2.1 Man With a Van Barnsbury provides man and van services for residential and commercial customers, including but not limited to small moves, local removals, single item transport, and collection and delivery within our service area and across the UK as agreed.

2.2 The precise scope of the services for each booking, including locations, dates, times, number of operatives, and vehicle size, will be set out in the booking confirmation.

2.3 We reserve the right to refuse to transport any goods which, in our reasonable opinion, are unsafe, illegal, hazardous, excessively heavy, or likely to cause damage to the vehicle, our staff, third parties, or other goods.

3. Booking Process

3.1 Bookings may be made by the Client through our accepted booking channels. A booking is only confirmed when we have provided explicit confirmation, which may be in writing or via our booking system.

3.2 The Client must provide accurate and complete information at the time of booking, including:

a) Collection and delivery addresses

b) Access details at both addresses, including any parking restrictions, stairs, lifts, or distance from parking to property

c) A clear description and approximate quantity of goods

d) Any particularly large, heavy or fragile items

e) Preferred date and time for the service.

3.3 The quoted price is based on the information provided by the Client. If on arrival the actual job is significantly different, we may adjust the price or, where appropriate, refuse to carry out the work.

3.4 It is the Client’s responsibility to check the booking confirmation and notify us promptly of any errors or changes required.

4. Pricing and Payments

4.1 Prices for our services are generally calculated based on an hourly rate, fixed rate, distance, volume, or a combination of these, as communicated at the time of booking.

4.2 Unless otherwise stated, quoted prices do not include:

a) Parking charges, congestion charges, tolls, ferry charges or similar fees

b) Additional labour required due to access issues

c) Packing materials or packing services

d) Disposal fees for waste or unwanted items.

4.3 We reserve the right to request a deposit or full payment in advance to secure your booking. Any such requirement will be made clear at the time of booking.

4.4 Payment terms will be confirmed on booking. Unless otherwise agreed in writing, payment is due on completion of the service and must be made using an accepted payment method.

4.5 In the event of late payment, we reserve the right to charge interest on overdue amounts at the statutory rate applicable under UK law for business-to-business or consumer contracts, as relevant.

4.6 All prices quoted are inclusive or exclusive of VAT, as specified at the time of booking. If VAT becomes chargeable at any time, we reserve the right to adjust our prices accordingly.

5. Cancellations and Amendments

5.1 The Client may cancel or amend a booking by contacting us through the same channel used for booking or another agreed method.

5.2 If the Client cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred, subject to our discretion and any non-refundable costs already incurred.

5.3 If the Client cancels less than 48 hours before the scheduled start time, we may retain all or part of any deposit and may charge a cancellation fee up to a reasonable percentage of the agreed price to cover our costs and loss of business.

5.4 If the Client cancels on the day of service or after our vehicle and operatives have been dispatched, we reserve the right to charge up to the full quoted price.

5.5 If the Client wishes to amend the date, time, addresses or scope of the services, we will use reasonable efforts to accommodate the request but cannot guarantee availability or that the original price will remain valid. Any changes may result in a revised quote and additional charges.

5.6 We reserve the right to cancel or reschedule the service in the event of circumstances beyond our reasonable control, including but not limited to severe weather, accidents, vehicle breakdowns, illness, or road closures. In such cases we will notify the Client as soon as reasonably possible and, where feasible, offer an alternative date or time. Our liability will be limited to a refund of any amounts paid for services not provided.

6. Client Responsibilities

6.1 The Client is responsible for:

a) Ensuring that all goods are properly packed and secured, unless packing services have been agreed

b) Clearly labelling fragile items and items of special value

c) Arranging suitable parking and obtaining any permits or permissions required for our vehicle at both collection and delivery addresses

d) Ensuring there is safe and adequate access to the property, including clear stairways and corridors

e) Being present, or ensuring an authorised representative is present, at the agreed time to provide access and give instructions.

6.2 Where goods are to be transported internationally or outside mainland UK, the Client is responsible for complying with any relevant customs, import or export regulations, unless expressly agreed otherwise.

6.3 The Client must not ask our operatives to perform tasks that are unsafe, illegal, or outside the scope of the agreed services.

7. Our Responsibilities and Service Standards

7.1 We will provide the services using reasonable care and skill, and in accordance with these Terms and Conditions.

7.2 We will take reasonable steps to protect the Client’s property and goods during loading, transport and unloading. However, we cannot guarantee that goods will not suffer minor marks or wear consistent with normal moving and handling.

7.3 We will endeavour to arrive at the agreed time, but times are estimates and may be affected by traffic, road conditions or other factors beyond our direct control. We will keep the Client informed of any significant delays where reasonably possible.

8. Exclusions and Limitations of Liability

8.1 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any liability which cannot be limited or excluded under applicable law.

8.2 Subject to clause 8.1, our liability for loss of or damage to goods, or for any other loss arising out of or in connection with the services, whether in contract, tort or otherwise, shall be limited to a reasonable amount taking into account the value of the goods and the price paid for the services. We may, at our discretion, limit our liability to a specified monetary amount per job.

8.3 We shall not be liable for:

a) Loss or damage arising from the Client’s failure to properly pack or secure goods, unless packing was undertaken by us

b) Damage to goods that are inherently fragile, have a pre-existing defect, or are sensitive to movement or temperature

c) Loss of or damage to items of high value including, but not limited to, jewellery, money, documents, antiques, fine art or electronic data, unless we have been specifically notified in writing of their nature and value and have agreed special terms before the service

d) Indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.

8.4 We are not responsible for any loss or damage where goods are left in the care of the Client’s representatives, third parties, or storage providers not arranged by us.

8.5 The Client must inspect goods promptly on delivery and notify us in writing of any apparent loss or damage as soon as reasonably practicable and in any event within 48 hours of completion of the service. Failure to do so may affect our ability to investigate or resolve the issue.

9. Waste, Disposal and Environmental Regulations

9.1 We operate in compliance with applicable UK waste and environmental regulations. Where we agree to remove and dispose of items, we will do so through appropriate and lawful channels.

9.2 We are unable to remove or dispose of hazardous, toxic, flammable, medical or controlled waste, including but not limited to chemicals, asbestos, gas cylinders, paint, solvents, explosives, or clinical waste.

9.3 The Client must accurately identify any items for disposal at the time of booking or before loading. Additional charges may apply for disposal services, recycling, or tip fees.

9.4 We reserve the right to refuse to collect or dispose of items that appear to be hazardous, contaminated, or not as described.

10. Parking, Access and Delays

10.1 The Client is responsible for arranging suitable parking for the vehicle at both collection and delivery addresses, including obtaining any necessary permits or permissions.

10.2 Any parking fines or penalties incurred as a direct result of the Client’s failure to arrange suitable parking may be charged to the Client.

10.3 If our operatives are delayed in carrying out the services due to circumstances within the Client’s control, including but not limited to lack of access, delays in packing, or waiting for keys, we reserve the right to charge for waiting time at our applicable hourly rate.

11. Insurance

11.1 We maintain appropriate public liability and, where applicable, goods in transit insurance to cover our activities in the UK man and van and removals sector.

11.2 Our insurance cover is subject to policy terms, conditions, exclusions and limits. Specific details of cover can be provided on request.

11.3 The Client is encouraged to arrange their own additional insurance cover for valuable or fragile items, or where the value of goods exceeds the limits of any cover we may hold.

12. Complaints and Dispute Resolution

12.1 If the Client is dissatisfied with any aspect of the services, they should raise the matter with us as soon as possible so that we have an opportunity to put things right.

12.2 Complaints should be submitted in writing, providing full details of the issue, the date of service, and any supporting information.

12.3 We will investigate complaints in a fair and timely manner and will aim to respond within a reasonable period, usually within 14 days of receipt.

13. Privacy and Data Protection

13.1 We collect and process personal data in order to provide our services, manage bookings, take payments, and communicate with Clients.

13.2 We will handle personal data in accordance with applicable UK data protection laws and only retain such information for as long as necessary for the purposes for which it was collected, or as required by law.

14. Variations to Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

14.2 Any changes to these Terms and Conditions will not affect existing bookings unless required by law or agreed between us and the Client.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided, whether in contract, tort or otherwise.

By confirming a booking with Man With a Van Barnsbury, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.