Terms and Conditions for Man With A Van Barnsbury
These Terms and Conditions apply to all man with a van Barnsbury services provided by us, including domestic removals, small-item transport, single-item deliveries, furniture collection, and related labour. By making a booking, the customer agrees to be bound by these terms. If the customer is booking on behalf of another person or business, the customer confirms that they have authority to accept these terms on that party’s behalf.
For the purposes of these Terms, references to we, us, and our mean the service provider operating the Man With A Van Barnsbury service, and references to you or the customer mean the person requesting or receiving the service. These terms are intended to set out a fair and transparent agreement covering the booking process, payment obligations, cancellations, liability limits, waste handling, and the law that applies to the contract.
Any quotation or estimate given before booking is based on the information supplied by the customer at that time. If the customer provides incomplete, inaccurate, or misleading information, we reserve the right to revise the quotation, adjust the service scope, or decline the job. In all cases, the final service provided by our man and van Barnsbury team will depend on practical access, item size, weight, parking conditions, time required, and any other factors reasonably affecting completion.
Bookings may be made by telephone, email, online form, or any other method we make available from time to time. A booking is only confirmed once we have accepted the request and, where applicable, received any required deposit or written confirmation. The customer must check all booking details carefully, including date, time, collection and delivery addresses, item list, and any special handling requirements.
It is the customer’s responsibility to ensure that the premises and items are ready at the agreed time. If our van and man service Barnsbury arrives and the job cannot proceed because the customer is not available, access is restricted, items are not ready, or the information supplied was incorrect, waiting time, abortive attendance, re-booking costs, or any additional labour charges may apply. We may also need to reschedule the booking if it cannot be completed safely or within the planned time slot.
The customer must notify us in advance of any items that are unusually heavy, fragile, valuable, dangerous, oversized, or difficult to move, such as pianos, safes, antiques, glass furniture, or equipment requiring specialist handling. We may refuse to move any item that we consider unsafe, illegal, or beyond the capability of the service agreed. Any acceptance of a job does not amount to acceptance of responsibility for hidden defects, pre-existing damage, or inaccessible locations.
Prices are generally provided as fixed quotations or estimates depending on the nature of the work. Unless stated otherwise, quotations are based on the details provided and are valid for a limited period. Where a fixed price has been agreed, it covers only the service described in the booking confirmation. Additional services, extra stops, stairs, long carries, delays, waiting time, packing, dismantling, reassembly, or additional staff may be charged separately.
Payment terms will be confirmed at the time of booking or before the service begins. Unless otherwise agreed in writing, payment is due on completion of the job and must be made in the form accepted by us. We may require a deposit, part payment in advance, or full upfront payment for certain bookings, especially where materials, travel, or reserved time are involved. The customer agrees that all sums due must be paid in full without deduction, set-off, or withholding.
Where payment is not made by the due date, we reserve the right to charge reasonable late-payment fees, interest, recovery costs, and administrative charges to the extent permitted by law. We may also suspend further work or decline future bookings until outstanding balances are settled. If the customer is a business, they remain responsible for payment even if they are later reimbursed by a third party, insurer, or client.
Customers may cancel or reschedule a booking, but notice must be given as early as possible. Cancellation charges may apply depending on the amount of notice provided and any costs already incurred by us, such as staff allocation, fuel, parking, travel, vehicle preparation, or time reserved. If a booking is cancelled after we have set out or arrived at the collection point, the customer may be liable for the full or partial charge for the job.
If the customer fails to be present at the agreed time, cannot provide access, or does not have the items ready, this may be treated as a cancellation or failed booking. We may also cancel or reschedule a booking if conditions are unsafe, unlawful, or materially different from those described at the time of quotation. In such cases, we will aim to give notice where reasonably practicable, but we are not liable for any indirect loss arising from the cancellation.
Any request to change the date, time, item list, or destination is subject to availability and may affect the price. Where a booking involves multiple stages, partial completion, or onward delivery, any cancellation after commencement may result in charges for the completed portion and any reasonable costs already incurred. A customer seeking to reschedule should understand that availability cannot be guaranteed, particularly during busy periods.
We will take reasonable care when handling goods, property, and access points during a man with van Barnsbury job. However, our liability is limited to losses directly caused by our negligence and is subject to the exclusions and limitations set out in these terms. We are not responsible for pre-existing damage, wear and tear, hidden defects, poor packing by the customer, or damage caused by items shifting due to inadequate securing by the customer.
Where the customer packs items themselves, they remain responsible for the adequacy of the packing, labelling, and protection. Fragile goods should be packed appropriately, and the customer should remove or secure loose parts, batteries, fluids, and detachable components. We accept no liability for damage caused by unsuitable packaging, overfilled boxes, weak containers, or items that are not stable enough for transport. The customer should also make sure that pathways, floors, and access routes are safe and clear.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Subject to that, our total liability for any single event or series of connected events shall not exceed the total amount paid or payable for the specific service in question, except where a different limit is required by law. We are not liable for indirect, special, consequential, or economic losses such as lost profits, loss of business, missed deadlines, or loss of goodwill.
Where items are transported or removed as waste, the customer must ensure that the items are lawfully owned, safely presented, and correctly identified. We operate in accordance with applicable UK waste regulations, including rules governing transfer, carriage, and disposal. The customer must not ask us to dispose of hazardous, clinical, toxic, explosive, or prohibited waste unless we have specifically agreed to do so and hold any necessary authorisations. The customer is responsible for declaring any regulated waste in advance.
For waste collections, we may require the customer to confirm the origin and nature of the waste, and we may decline waste that is contaminated, mixed with restricted materials, or otherwise unsuitable for collection. Where required by law, we may provide a waste transfer note, receipt, or other supporting documentation. The customer must cooperate with any legal requirement relating to waste segregation, safe loading, and correct disposal routes. If incorrect information is provided, the customer may be liable for any resulting fines, enforcement action, costs, or disposal surcharges.
The customer must not use the service for unlawful disposal, fly-tipping, or the concealment of regulated waste within ordinary household or office items. If we reasonably suspect that items are being misdescribed or unlawfully offered for collection, we may refuse the job immediately and may report the matter where required by law. Any man and van service Barnsbury involving waste remains subject to compliance with environmental law, licensing requirements, and safe handling standards.
All dates and times are approximate unless we have expressly agreed otherwise. While we aim to attend within the scheduled period, delays may arise because of traffic, weather, vehicle breakdown, access restrictions, earlier jobs overrunning, or circumstances beyond our reasonable control. We are not responsible for delay caused by events outside our control, provided we take reasonable steps to minimise disruption. If we anticipate significant delay, we will try to notify the customer as soon as reasonably possible.
The customer must ensure that parking, loading, and unloading arrangements are suitable and lawful. Any parking charges, permits, tolls, congestion charges, or other third-party costs incurred during the job may be added to the final invoice unless included in the agreed price. If we are fined or penalised because of incorrect parking instructions, unlawful access directions, or inaccurate site information provided by the customer, the customer must reimburse us for those costs to the extent permitted by law.
We may use subcontractors, assistants, or substitute vehicles to fulfil a booking, and any such personnel will be covered by these terms as if they were part of our service team. We may also transfer or assign our rights and obligations under the contract where this does not reduce the customer’s rights. The customer may not assign the contract without our written consent. The customer must not interfere with our staff, equipment, or vehicle operations, and must treat all personnel with respect and reasonable care.
Any complaint about the service should be raised as soon as reasonably possible so that we may investigate and, where appropriate, attempt to resolve the issue. The customer should provide relevant details, including the booking date, nature of the problem, and any supporting information. We may request photos, invoices, or other evidence in order to assess the matter fairly. Failure to report a problem promptly may affect our ability to investigate or assist.
These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be replaced by a lawful term that best reflects the original intention.
The customer acknowledges that Man With A Van Barnsbury services are intended for lawful, practical transport and moving work only, and that no term in this document creates an obligation to perform work that is unsafe, illegal, or contrary to professional standards. By confirming a booking, the customer agrees to these Terms in full, including the provisions on booking, payment, cancellation, liability, waste compliance, and governing law. These terms may be updated from time to time, and the version in force at the time of booking will apply.